Greg Baker, on June 30, 2012
In my recent Advance Update article, Managing Unintentional Conflict in Business, I introduced a phenomenon at work in our businesses today that I have labeled “Unintentional Conflict.” I described how unintentional conflict shows up at the individual, operational, and organizational levels, and is quite prevalent in our business enterprises. In this blog I will focus on managing unintentional conflict in operations by resolving my example of unintentional conflict to create what we call operational “shared space”.
Greg Baker, on June 1, 2012
This article and its related blog series is about managing unintentional conflict in business, and the dramatic benefits of doing so. But why unintentional conflict? It turns out that most conflict in business is unintentional. Yes, there are those who intentionally pick fights, damage the reputations of others, stir up controversy, and otherwise operate in a self-serving manner at the expense of others. However, in our businesses, if you take away all of that intentional conflict you are still left with a majority of the conflict.
How can that be? Most folks in business seem like decent people. If you get rid of the “bad eggs” how could there still be that much conflict? The truth is that most businesses and those of us in them create unintentional conflict – some more than others. A certain amount of this is inevitable. After all, we are not perfect. However, as I will discuss in this article, there is much that can be done to see and avoid creating unintentional conflict.
Greg Baker, on March 3, 2012
This is the first in a series of blog articles about stakeholder and client interviewing to inform and build alignment around important projects and initiatives. I will start by addressing the question, “What is driving the explosive demand for stakeholder interviewing skills?”
Greg Baker, on October 17, 2011
Twenty years ago consulting skills were the exclusive domain of professional consultants. Today, consulting skills are the new business 101. They belong to everyone in business and have become essential for getting results in today’s complex web of people, organizations, and business relationships.
Greg Baker, on January 6, 2011
What you do over the next 90 days at work could become a cornerstone in your career or, at the very least, could help you position this as the year you finally accomplished that important goal or project you haven’t been able to get to.
Each of us knows that our career success is enhanced by strategic accomplishments that rise above daily operations. Yet sometimes we get bogged down, lose focus, or become distracted by less important tasks. (more…)