Author: Greg Baker

The Myth of Business Communication Problems

What’s that you say? Your organization has “communication problems”? I’ve heard that one before. It’s almost as common as “A guy walks into a bar…”, but not as funny. If there is a funny part it is that people often speak with apparent authority about “communication problems” without understanding what causes them at the root. Consequently, when we don’t understand problems at their root, we can never solve them. This article drills in on five top causes of business communication problems. It helps expose communication problems as mostly symptoms, not core problems.

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Topics:Operational DevelopmentOperational GovernanceOrganizational ChangeTransformational Change

Practice and Hone Your Consulting Skills

On the field of battle we once heard Ready, Aim, Fire! Similarly, in today’s business engage, align and executeenvironment, where working effectively is the name of the game, people must Engage, Align and Execute! If you want to be good at what you do, whether it is systems engineering, finance, HR, management consulting or some other discipline, here is your prescriptive advice:

  1. Learn your technical “hard” skills and stay abreast of developments in your industry.
  2. Practice and hone your consulting and interpersonal business skills.

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Topics:Consulting CompetenciesSoft Skills

Developing Customer Focus

Customer Focus Inside Out

Developing Customer Focus is a theme that has been prevalent over the past two decades. Organizations commonly talk about becoming customer-focused, customer-centric, or customer-centered. And if they’re not talking about that, they are often waving their flags in a “One Company” drive to become unified in service to their customers – which actually amounts to the same thing as customer focus in terms of what has to be done to achieve it and the net result.

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Topics:Customer FocusPerformance Improvement

Avoid Creating Unintentional Conflict

In my recent blog article, A Solution for Managing Unintentional Conflict in Operations, I described how a client company resolved the “unintentional conflict” created by their contract processing operation. They resolved it by creating a “shared operational space”  where work was accomplished with much greater harmony and efficiency. Their results were stunning – a near 300% improvement in contract cycle time. In this article I provide some “how-to’s” for you to align your business operations to manage conflict, and talk a little more about the importance of creating shared space in business operations to prevent conflict in the first place.

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Topics:Conflict ManagementOperational DevelopmentOperational GovernancePerformance ImprovementTransformational Change

Managing Conflict With A Clear Operational Design

In my recent Advance Update article, Managing Unintentional Conflict in Business, I introduced a phenomenon at work in our businesses today that I have labeled “Unintentional Conflict.” I described how unintentional conflict shows up at the individual, operational, and organizational levels, and is quite prevalent in our business enterprises. In this blog I will focus on managing unintentional conflict in operations by resolving my example of unintentional conflict to create what we call operational “shared space”.

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Topics:Conflict ManagementOperational DevelopmentOperational GovernancePerformance ImprovementStrategy and TransformationTransformational Change