Category: Service Group Excellence

A Reliable Performance Improvement Approach

As the U.S. and other developed countries continue their evolution toward a service economy, the number of service groups is multiplying rapidly, and service group excellence has become essential. But what exactly is a service group? There are two types.

  • External Service Groups: Have external customers, and include consulting and professional services groups.
  • Internal Service Groups: Have internal customers, and include functional groups such as HR, IT, Finance and Legal.

Whether a service group is internal or external, it faces certain intrinsic challenges.
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Topics:Consultant DevelopmentPerformance ImprovementService Group Excellence