Category: Transformational Change

The Myth of Business Communication Problems

What’s that you say? Your organization has “communication problems”? I’ve heard that one before. It’s almost as common as “A guy walks into a bar…”, but not as funny. If there is a funny part it is that people often speak with apparent authority about “communication problems” without understanding what causes them at the root. Consequently, when we don’t understand problems at their root, we can never solve them. This article drills in on five top causes of business communication problems. It helps expose communication problems as mostly symptoms, not core problems.

(more…)

Topics:Operational DevelopmentOperational GovernanceOrganizational ChangeTransformational Change

Designing Consultant Development Programs

There are seven critical elements you need to consider when planning your Consultant Development Program if you want to truly enhance the level and type of service your professional service employees provide to their clients. We refer to these elements as The Seven Pillars. Together they make up, and hold up, a complete approach to building effective consulting organizations.

(more…)

Topics:Conflict ManagementOrganizational ChangePerformance ImprovementStrategy and TransformationTransformational Change

Intelligent Organizational Design

No organizational structure is perfect, but many of them across business today could be a lot better. The challenge is that many structures out there breed unintentional conflict. Does yours? Perhaps it’s time to rethink your organizational structure.

(more…)

Topics:Conflict ManagementOperational DevelopmentOperational GovernancePerformance ImprovementTransformational Change

Avoid Creating Unintentional Conflict

In my recent blog article, A Solution for Managing Unintentional Conflict in Operations, I described how a client company resolved the “unintentional conflict” created by their contract processing operation. They resolved it by creating a “shared operational space”  where work was accomplished with much greater harmony and efficiency. Their results were stunning – a near 300% improvement in contract cycle time. In this article I provide some “how-to’s” for you to align your business operations to manage conflict, and talk a little more about the importance of creating shared space in business operations to prevent conflict in the first place.

(more…)

Topics:Conflict ManagementOperational DevelopmentOperational GovernancePerformance ImprovementTransformational Change

Managing Conflict With A Clear Operational Design

In my recent Advance Update article, Managing Unintentional Conflict in Business, I introduced a phenomenon at work in our businesses today that I have labeled “Unintentional Conflict.” I described how unintentional conflict shows up at the individual, operational, and organizational levels, and is quite prevalent in our business enterprises. In this blog I will focus on managing unintentional conflict in operations by resolving my example of unintentional conflict to create what we call operational “shared space”.

(more…)

Topics:Conflict ManagementOperational DevelopmentOperational GovernancePerformance ImprovementStrategy and TransformationTransformational Change