As the U.S. and other developed countries continue their evolution toward a service economy, the number of service groups is multiplying rapidly, and service group excellence has become essential. But what exactly is a service group? There are two types.
Whether a service group is internal or external, it faces certain intrinsic challenges.
If you want your consultants to help upsell and expand your current client accounts, don’t ask them to “sell”. The very word sends shivers up the spine of many consultants. Most react to the prospect of selling with all the enthusiasm of a turnip. Yet external service groups are ideally positioned to identify potential sales opportunities and influence client purchasing decisions. So how do you go about motivating and developing consultants to grow business?
You may remember the nature vs. nurture issue in regard to where positive human traits (such as strong abilities) and negative human traits (such as diseases) come from. Those who land on the nature side of the argument profess that it is all predestined and based on our DNA. Those who favor the nurture side believe that how we are raised and what we experience is the primary driver.
Greg Baker, on July 31, 2015
What’s that you say? Your organization has “communication problems”? I’ve heard that one before. It’s almost as common as “A guy walks into a bar…”, but not as funny. If there is a funny part it is that people often speak with apparent authority about “communication problems” without understanding what causes them at the root. Consequently, when we don’t understand problems at their root, we can never solve them. This article drills in on five top causes of business communication problems. It helps expose communication problems as mostly symptoms, not core problems.
Greg Baker, on May 18, 2015
On the field of battle we once heard Ready, Aim, Fire! Similarly, in today’s business environment, where working effectively is the name of the game, people must Engage, Align and Execute! If you want to be good at what you do, whether it is systems engineering, finance, HR, management consulting or some other discipline, here is your prescriptive advice: