Advance Updates

What Really Happened at GEYou may be aware of the serious business challenges GE is experiencing and the well storied decline of this industrial icon over the past several years. How could this happen at GE? And what really happened at GE? It’s not what most people think. There is the party line, and then there is a deeper, more revealing view.

The Party Line

By most accounts there was a long string of financial missteps that eroded profits, shareholder value and the stock price. “For example, from 2010 through 2014, when oil prices hovered around $100 a barrel, GE bought at least nine businesses in the oil and gas industry. Then, in 2016, with prices down by half, it agreed to combine its oil and gas unit with Baker Hughes…” Stock prices for the new unit, of which GE was the major shareholder, fell and never recovered. This stoked GE’s reputation as a company that bought high and sold low.


Topics:Harnessing the Power of Energy in Business


How Enterprise Energy Works

In my last article I wrote about the urgency of preparing our companies, agencies and schools for the future of work, and the business trends contributing to our generally unsatisfactory progress. My assertion was, and is, that in this new era the best way to advance the way we work is to manage the energy of our businesses. Doing so gives us the clarity to understand how things work, what gets in the way, and what it takes to more consistently achieve good outcomes and financial results. This article is an introduction to how Enterprise Energy works.

Enterprise Energy is a very real thing. In the world of physics, energy is defined as the capacity of a physical system to perform work. That definition carries easily into the world of business. In this world, the “physical system” is a company, agency or educational institution. Its level of energy, which is determined by the success of its collective work streams, determines its current capacity to perform work. To optimize capacity during any given time period, the trick is to generate more energy than you use in the performance of the work. For any business, the greater the net gain in energy, the more successful it will be.


Topics:Harnessing the Power of Energy in Business

Dawn of a New Era in Business

We find ourselves at the dawn of a new era in business when managing, transforming and preparing our companies, agencies and schools for the future of work is both urgent and essential. And, frankly, this preparation is hitting some serious speed bumps. Business is up against the stops and our traditional management practices aren’t getting us there.

A New Approach

Harnessing the hidden power of energy is a new approach that gives us the understanding we haven’t had and the wherewithal to move beyond the speed bumps. It’s based on a fundamental premise: If you want to achieve success in the marketplace, manage the internal energy of your business. This isn’t the kind of energy that runs your car or keeps the lights on. It’s the energy that permeates everything happening in your business. It works within a system, and if you learn to read the indicators of energy within the context of that system, you will have the insight and information to know why some things work and others don’t. You will have the tools to truly transform your business. Ultimately, you will have an advantage as you prepare your business and the people in it for the future of work.


Topics:Harnessing the Power of Energy in Business

A Reliable Performance Improvement Approach

As the U.S. and other developed countries continue their evolution toward a service economy, the number of service groups is multiplying rapidly, and service group excellence has become essential. But what exactly is a service group? There are two types.

  • External Service Groups: Have external customers, and include consulting and professional services groups.
  • Internal Service Groups: Have internal customers, and include functional groups such as HR, IT, Finance and Legal.

Whether a service group is internal or external, it faces certain intrinsic challenges.

Topics:Consultant DevelopmentPerformance ImprovementService Group Excellence

Target Sales and Account Optimization

If you want your consultants to help up-sell and expand your current client accounts, don’t ask them to “sell”. The very word sends shivers up the spine of many consultants. Most react to the prospect of selling with all the enthusiasm of a turnip. Yet external service groups are ideally positioned to identify potential sales opportunities and influence client purchasing decisions. So how do you go about motivating and developing consultants to grow business?


Topics:Consulting Competencies