Greg Baker, on January 3, 2009
The recession is tough. There is no doubt about it. Like many of you I’ve been through several. I’ve learned some very important things about what works and what doesn’t work when our companies, and we as individuals, are faced with challenging economic times. I want to share some of these insights, and am devoting this article to helping you and your business survive the recession, and even prosper through it. The key is to disengage from fear.
Greg Baker, on June 3, 2008
Building group to group partnerships in government and business is more essential than ever. No group or person can do it alone. This article will answer three questions:
Greg Baker, on November 3, 2007
Virtually every company and government organization develops products and/or services for its external customers. Who am I to tell you how to do it for your particular business? You know the business. You talk with your customers. That’s not an issue. So what is the issue? How do you develop customer focused products and services?
Greg Baker, on October 5, 2007
Last month we talked about the nature of customer focused leadership and organizations. But how do you know if you have a customer focused organization? How do you build one? This month I want to share a consultant’s secret for understanding and building customer focused organizations.
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Greg Baker, on September 5, 2007
With all of the things that companies are doing today to become more customer focused, you don’t often hear what that exactly means to the organization and its leadership. To help with that, I would like to offer some perspective on what makes leaders customer focused, and some tips on what you can do to help your own organization improve in this area. In particular, how do we develop customer focused leadership that supports business operations and the people that deliver customer focused products and services?