Greg Baker, on June 16, 2009
If you are in a mood to be proactive, you can actually avoid conflicts with operational governance. Is your business experiencing any of the following problems?
Greg Baker, on February 3, 2008
Influence is constantly at work in our business lives. Personal influence is the power to affect what people think and do. It can determine how things get done, or not done, in a company. What is important to understand is that you can apply two kinds of influence – constructive or destructive – and what we choose to use will make all the difference in the quality of our personal lives, our experience at work, the performance of our companies, and the state of our world.
Greg Baker, on December 5, 2006
As we discussed in last month’s article, companies and organizations around the world are concentrating on implementing customer focus strategies. Most organizations make the claim that they are customer focused or customer centered (who wouldn’t?). Yet some look more customer focused than others. Unfortunately, it’s not enough to simply make a decision to become customer focused. That would be like buying a guitar, taking one lesson, and declaring yourself a master musician.
Greg Baker, on November 6, 2006
Customer Focus – We’ve all seen numerous articles and countless books written on developing customer focus. It is a theme that has been prevalent over the past two decades. Every organization seems to be talking about becoming customer-focused, customer-centric, or customer-centered. Given that circumstance, what is creating the drive to become customer focused? Why are so many companies concentrating on creating a customer focused strategy? What is triggering all of this?
Greg Baker, on October 6, 2006
For sixteen years the professionals at Advance Consulting have been teaching our clients what we know. In turn, our clients have been teaching us. Every time we deliver a workshop, coach an executive, or provide a consulting skills development program, we go to school on our clients. We study their circumstances and challenges, as well as their innovation and creativity in transforming and growing their businesses. This constant learning enriches our experience and knowledge. It gives us a unique vantage point to witness extraordinary developments in the business world. From that perspective, this article explains why the need for enhanced consulting skills is so prevalent in business today.