It is truly amazing to me how often companies, schools and government agencies misdiagnose their organizational problems and needs. Incredibly, misdiagnosis happens most of the time. The reason is that our typical view of a business, (what we can see at the surface), and our understanding of how it works, (a surface-level understanding), is very limited. Managers and change leaders do the best they can with what they’ve got. Unfortunately, however, their limited view usually leads them to conclude that the symptoms they see on the surface are the problems to be solved. They seldom identify the real root cause problem – the deeper organizational diagnosis.