Assessments
 Real-Time Coaching
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 Description
Tool to observe employee in a customer interaction.
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 Who Leads
Client
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Customer Assessment
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Description
Obtain customer feedback on employee's consultative behaviors. |
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Who Leads
Client |
Skill Refinement/Coaching
Client Strategy Session
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Description
Manager-led meeting to discuss real consulting situations and challenges. |
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Who Leads
Client and Advance Consulting |
Mini Training Sessions
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Description
Manager-led workshop to reinforce consulting skills and provide additional practice. |
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Who Leads
Client |
On-the-Job Development
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Description
Provide on-the-job consulting experiences and feedback. |
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Who Leads
Client |
