Advance Updates

Five Top Causes of "Business Communication Problems"

The Myth of Business Communication Problems

What’s that you say? Your organization has “communication problems”? I’ve heard that one before. It’s almost as common as “A guy walks into a bar…”, but not as funny. If there is a funny part it is that people often speak with apparent authority about “communication problems” without understanding what causes them at the root. And when we don’t understand problems at their root, we can never solve them. This article drills in on five top causes of communication problems in the business world, and helps expose communication problems as mostly symptoms, not core problems.

Topics: Operational Development Transformational Change Organizational Change Operational Governance

The Seven Pillars of Consultant Development

Designing Consultant Development Programs

There are seven critical elements you need to consider when planning your Consultant Development Program if you want to truly enhance the level and type of service your professional service employees provide to their clients. We refer to these elements as “The Seven Pillars” because together they make up, and hold up, a complete approach to building effective consulting organizations.

Topics: Transformational Change Consultant Development

Rethink Your Organizational Structure to Manage Unintentional Conflict

Intelligent Organizational Design

No organizational structure is perfect, but many of them across business today could be a lot better. The challenge is that many structures out there breed unintentional conflict. Does yours?

Topics: Transformational Change Organizational Change Strategy and Transformation Performance Improvement Conflict Management

Align Your Business Operations to Manage Unintentional Conflict

Create Shared Space To Enhance Operations

In my recent blog article, A Solution for Managing Unintentional Conflict in Operations, I described how a client company resolved the “unintentional conflict” created by their contract processing operation. They created a “shared operational space” where work was accomplished with much greater harmony and efficiency. Their results were stunning – a near 300% improvement in contract cycle time. In this blog article I would like to provide some “how-to’s” for managers who want to obtain similar results managing conflict in their own operations, and talk a little more about the importance of creating shared space in business operations and preventing conflict in the first place.

Topics: Operational Development Transformational Change Operational Governance Performance Improvement Conflict Management

A Solution for Managing Unintentional Conflict in Operations

Managing Conflict With A Clear Operational Design

In my recent Advance Update article, Managing Unintentional Conflict in Business, I introduced a phenomenon at work in our businesses today that I have labeled “Unintentional Conflict.” I described how unintentional conflict shows up at the individual, operational, and organizational levels, and is quite prevalent in our business enterprises. In this blog I will focus on how to resolve my example of unintentional conflict at the operational level to create what we call operational “shared space”.

Topics: Operational Development Transformational Change Strategy and Transformation Operational Governance Performance Improvement Conflict Management