Advance Updates

Service Group Excellence

A Reliable Performance Improvement Approach

As the U.S. and other developed countries continue their evolution toward a service economy, the number of service groups is multiplying rapidly. But what exactly is a service group? There are two types.

  • External Service Groups: Have external customers, and include consulting and professional services groups.
  • Internal Service Groups: Have internal customers, and include functional groups such as HR, IT, Finance and Legal.

Whether a service group is internal or external, it faces certain intrinsic challenges.

Topics: Consultant Development Performance Improvement Service Group Excellence

Motivating and Developing Consultants to Grow Business

Target Sales and Account Optimization

If you want your consultants to help upsell and expand your current client accounts, don’t ask them to “sell”. The very word sends shivers up the spine of many consultants. Most react to the prospect of selling with all the enthusiasm of a turnip. Yet external service groups are ideally positioned to identify potential sales opportunities and influence client purchasing decisions. So how do you go about motivating and developing consultants to grow business?

Topics: Consulting Competencies

Make the Best of Your Consulting DNA

Optimize Your Consulting Skills Training

You may remember the nature vs. nurture issue in regard to where positive human traits (such as strong abilities) and negative human traits (such as diseases) come from. Those who land on the nature side of the argument profess that it is all predestined and based on our DNA. Those who favor the nurture side believe that how we are raised and what we experience is the primary driver.

Topics: Consulting Competencies Consultant Development Soft Skills

Five Top Causes of "Business Communication Problems"

The Myth of Business Communication Problems

What’s that you say? Your organization has “communication problems”? I’ve heard that one before. It’s almost as common as “A guy walks into a bar…”, but not as funny. If there is a funny part it is that people often speak with apparent authority about “communication problems” without understanding what causes them at the root. And when we don’t understand problems at their root, we can never solve them. This article drills in on five top causes of communication problems in the business world, and helps expose communication problems as mostly symptoms, not core problems.

Topics: Operational Development Transformational Change Organizational Change Operational Governance

Engage, Align, Execute: The Crux of Consulting Skills

Practice and Hone Your Consulting Skills

On the field of battle we once heard Ready, Aim, Fire! In today’s business environment, where working effectively is the name of the game, people must Engage, Align, and Execute! If you want to be good at what you do, whether it is systems engineering, finance, HR, management consulting or some other discipline, here is your prescriptive advice:

  1. Learn your technical “hard” skills and stay abreast of developments in your industry.
  2. Practice and hone your consulting and business soft skills.

Topics: Consulting Competencies Soft Skills