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	Advance Consulting provides training products and services to organizations who recognize that their professional staff now need to work as consultants and business partners in addition to being experts in their field.
	What We Can Do for You	Are We Right for You?	Current Clients	Case Studies	Best Practices
	Our products' features and benefits, summarized.	A look at the types of organizations we are best able to serve.	Some of our clients and what they say about consulting.	Success stories from our clients' files.	Coming soon! Benefits to individuals' work lives.

	What We Can Do for You Advance Consulting's products provide benefits at three levels:
	Organizational--At the level of the organization, our training and services can be a vehicle for building community, teamwork, and an all-around consultative culture in today's fast-paced, often virtual work environment. Operational--On the operational level, our approach integrates and refines the processes and knowledge necessary to work as a consultative professional and provides a common language that promotes clear communication. Individual--At the individual level, our workshops facilitate a mind shift, adding business partner and consultant to the roles your people play. Individuals who are already tops in their field technically gain refined knowledge, skills, and attitude - enabling them to provide outstanding customer service. Performance is enhanced through coaching and shared learning.
	Whether you want to improve your client relationships, implement a client-focused strategy, increase productivity, or differentiate quality services and obtain greater results, Advance Consulting can help. Improve Your Client Relationships Advance Consulting workshops teach your people to think like business people - to see the link between their jobs and the company's business goals. They learn to work collaboratively, always keeping an eye on the common goal and the client's expectations. In return, your organization sees enhanced project and work quality, increased trust and commitment from the client, and more efficient, effective results. Business development costs fall and efficiency rises, because in their day-to-day work your people are promoting client solutions that make a difference. Implement a Client-Focused Strategy In a client-oriented organization, it is essential that employees understand the client's business, background, situation and needs. With this information, they can partner with the client to develop the best solution for the unique situation at hand. In Advance Consulting workshops, participants acquire tools for clarifying roles, responsibilities and expectations. They learn to work collaboratively, always tying the process and goal to the larger business strategy. Increase Productivity in a Changing Environment Meeting the challenge of increasing productivity while simultaneously effecting change requires teamwork and a sense of partnership. Translating this into day-to-day work means that understanding business strategies and needs; resolving concerns, issues, and problems; and clarifying expectations all are imperative. Advance Consulting workshops teach these and other consultative skills using a variety of consulting roles to adapt to the changing workplace. Use of these tools and techniques will increase flexibility and factor the customer, project goals, and inherent challenges into each solution. Demonstrate Increased Value of Services In Advance Consulting workshops, your people gain the ability to understand the client's business, background, situation and needs. The tools, skills and language they learn are flexible and can be integrated with the client's company strategy, enabling them to work with the client to develop the best solution. By focusing on the process, people, and value-added expertise, they clearly demonstrate the increased value of your organization's services. RETURN TO TOP Are We Right for You? Advance Consulting is in the business of transforming professional and technical experts into business consultants. We are experts at helping technical and functional people learn to partner with their clients to obtain optimum results. Thousands of professionals -- from such fields as financial services, high tech, utilities, education, health care, manufacturing and retail -- have attended Advance Consulting workshops. Are You Listening to Your Clients? What do your clients tell you they want? If yours is like many other industries today, your customers expect more than just a good solution at a reasonable price. They want people who can work with them to get the best solution for their needs - implemented in the way that best fits their unique situation. They need consultative business partners, not just technical experts or order takers. How Are You Going to Answer? Advance Consulting's clients understand that their success and continued growth depends on their people's consultative skills, knowledge, mindset and professionalism. These organizations share a common vision of working and being seen as business consultants. They believe, as we do, that partnering with clients yields results that set you apart from the rest. We have found that the value of our products and services is best realized by organizations that have made this vision part of their business strategy - companies that are asking their people to work as consultants and business partners, rather than solely as technical and functional experts. In particular, three major areas appear to benefit greatly from our training and consulting services: Internal corporate service providers, such as finance and information technology departments Professional service organizations or consulting groups that support the implementation of their company's products Service and consulting companies in all fields, including finance, systems integration, networking, software implementation, human resources, business process, health care and human resources An ever-increasing number of organizations fit the above description, as service delivery becomes a more important part of their business. Currently, organizations and corporate groups in the high-tech and professional service industries are on an accelerated path because of the dramatic and dynamic changes within their marketplace. We Can Help Do you need a vehicle that helps integrate new job functions, your organization, and its new way of working with clients? Do you need training that helps your people make the transition from expert to consultative professional? Advance Consulting's unique product and service offerings, broad market applicability, high-quality customer service, comprehensive implementation planning and execution, innovative instructional design, and ease of customization by market, organization, and professional audience answer these needs. We can help you advance the way you work! Find out more about Advance Consulting's products and services, or contact us directly: Advance Consulting, Inc. 2560 Garden Road, Suite 205 Monterey, CA 93940 (831) 372-9444 Fax (831) 372-9450 E-mail us RETURN TO TOP

	Some of Our Clients
	Capital One Financial Services Corporate Real Estate Federal Express Corporation Customer Automation Lucent Technologies Professional Services Human Resources Organization MDL Information Systems Professional Services PeopleSoft Professional Services Science Applications International Corp. Western Region Health Care Ultimate Software Professional Services Wells Fargo Bank Human Resources Organization	I am using skills I learned at this very moment. Handling tight situations with the customer and spinning it to our advantage. It is like déjà vu! What we practiced in the training exercises is now happening in real life situations. GREAT CLASS! Consultant, Professional Services, Genesys As a PM I have had lots of PM/Management/Negotiation training in the past.  Somehow this one wasn't the same as all the others and had a certain edge.  The trainer was extremely confident on the subject matter and more importantly made the course fun which obviously makes it memorable.  I can confidently say that I will be using some of the concepts e.g. "Work Agreement" in the near future. Project Manager, Professional Services, Genesys was instrumental in helping our HR professionals work more strategically with their clients. The techniques greatly improved their ability to gain credibility, sell recommendations and apply a strategic consulting process with their clients. Lucent Technologies The Workshop provided our newly minted consultants with an expanded view of themselves and the roles they play in order to broaden business relationships and turn them into mutually beneficial long-term partnerships. Rolland Kwok, Vice President Human Resources, Wells Fargo Advance Consulting workshops have taken our Professional Services organization to the next level in serving their customers. They are better equipped to understand client issues and position solutions to help meet their needs. The results have been tremendous for our organization and our customers. Jon Harris, SVP Services Ultimate Software Our Human Resources organization was in the midst of transforming the way we worked with our clients. The operational functions of HR were all but eliminated through the implementation of web-based technology. We now had an opportunity to partner with our clients on a strategic level to help them meet their business objectives. and Leveraging gave our team specific tools and techniques for working as a consultant and partnering with their clients. The results have been tremendous – both for our team and our clients. Lucent Technologies We used to tell our clients what to do, now, after participating in Workshop, we offer the recommendations and options, we lay out the pros and cons and let them know it is their business and they will need to make the decision. Human Resources Consultant, Wells Fargo

	Case Studies
	Case Study Lucent Technologies HR Lucent Human Resources was in the midst of transforming their role within the organization.  The leadership team recognized the need for Human Resources professionals to partner with their clients on a more strategic level – moving beyond their customary HR role. Case Study Whirlpool Whirlpool wanted to focus their internal resources on driving activities that added value to the business and leverage their partners, suppliers and subcontractors in other areas. This required strong internal business partnerships that clearly added value to their client’s business results while maintaining high-quality services. Case Study Ultimate Software Ultimate Software’s goal was to be seen as a strategic partner that provides business solutions versus a software company. Learn how their Professional Services group partnered with their clients to save them time and money. Case Study Lucent Technologies Service & Sales Budget cuts and the restrictions on classroom training made timing ripe for a shift to eLearning and blended eLearning solutions to reinforce skills learned in workshop.	Case Study From Expert to Partner—The Human Resources Journey Wells Fargo's San Francisco Bay Region HR needed to build the department, take their good people and make them great, reduce turnover, increase retention, contribute to the bottom line and do it quickly! Case Study Professional Services Accounting Firm The State and Local Tax Practice wanted to move beyond their principal role of offering technical tax expertise to becoming full service business consultants. Case Study PeopleSoft PeopleSoft recognized that in order to differentiate themselves from their competitors, they needed to provide outstanding consulting services to their clients. Case Study Callisma After hiring 200 people in its first six months, Callisma needed to have a consistent networking consulting methodology in place. Case Study California Federal Bank By employing a collaborative approach in which internal and inter-bank departments partner to work consultatively, the disruptions of a merger were successfully avoided.