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CASE STUDIES: Whirlpool Ultimate Software Wells Fargo (PDF) Lucent Service & Sales Lucent HR PeopleSoft Callisma Professional Services Accounting Firm Cal Fed

			business need | goal | solution | results
	Client Lucent Technologies		Business Need Over the past several years, Lucent Technologies has worked with Advance Consulting to provide consulting skills training to thousands of people in their Enhanced Services and Sales organization. They were then interested in an innovative and economic way to reinforce the skills learned in workshop. The reality of budget cuts and the restrictions on classroom training made timing ripe for a shift to eLearning and blended eLearning solutions. Goal Lucent's goal was to expand participants consulting skills through the review and practice of Advance Consulting's online tools and to share best practices on how consultants were using the skills and tools. Solution Lucent Worldwide Services discussed the potential for adding blended solutions with their primary client organization, ESS (Enhanced Services and Sales). It was quickly agreed to pursue the concept by creating a pilot reinforcement course on consulting skills using Advance Consulting's Workshop's online tools and internet-based tools. A group of professional services consultants who had attended Advance Consulting's two-day Workshop in the past year were selected to participate in the reinforcement course. The result: a Virtual Forum Pilot on ESS Consulting Skills. Over the 3-week pilot course, there were both synchronous (whole group) activities and asynchronous (individual) activities throughout the course. Such activities included 2 one-hour conference calls per week, plus 2 individual (or subgroup) activities per week. Each week Lucent concentrated on a different group of online tools that focused on working with people, getting your expertise used and using a consultative process. The forum was run "virtually" using multiple forms of technology to support both the eLearning and collaboration components including teleconferencing, supporting web site, threaded discussion, online chat, document and application sharing, and electronic white board.
	For more information about Identifying Opportunities or other tools taught in our workshops, please see our Online Toolkit demo.		Results By reinforcing the consulting skills learned in Workshop, participants expanded their consulting skills enabling them to: Identify new opportunities within their client organization. Plan for successful client interactions by assessing the situation and determining appropriate actions. Develop recommendations by identifying issues, devising viable options, choosing and developing a recommendation from among those options. Build better relationships by using their consulting skills.
	CASE STUDIES: Whirlpool Ultimate Software Wells Fargo (PDF) Lucent Service & Sales Lucent HR PeopleSoft Callisma Professional Services Accounting Firm Cal Fed