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CASE STUDIES: Whirlpool Ultimate Software Wells Fargo (PDF) Lucent Service & Sales Lucent HR PeopleSoft Callisma Professional Services Accounting Firm Cal Fed

			business need | goal | solution | results
	Client Callisma was conceived in October '99 to provide network consulting services.		Business Need After hiring 200 people within the first six months, Callisma needed to have a consistent networking consulting methodology in place. The need to create a consistent infrastructure would in turn allow efficient solution creation and delivery cycles. Goal Callisma wanted to stand out in a highly competitive marketplace by providing consulting services aligned with their corporate mission, vision and values. They wanted to deliver value added services and focus on customer satisfaction. In order to achieve these goals, Callisma required a professional development curriculum to build full service, strategic consulting services for their clients. Solution Callisma turned to Advance Consulting to be their full-service training provider. Advance Consulting worked closely with key managers at Callisma to develop customized training programs, reinforcement strategies and to build and implement an entire consulting curriculum. We facilitated the presentation of the corporate vision and values and worked with the Director of Methodology to integrate our content with their methodology so that it would be reinforced in daily work. Advance Consulting also developed competency and training plans for all levels of field engineers. This involved working with performance management, job descriptions, and additional HR functions.
			Results To date: Curriculum and courses were rolled out within 6 months of the companies founding. The culture and level of consulting behaviors expected on the job has been integrated into their consulting methodology. Reinforcement vehicles are in place to monitor and measure customer satisfaction.
	CASE STUDIES: Whirlpool Ultimate Software Wells Fargo (PDF) Lucent Service & Sales Lucent HR PeopleSoft Callisma Professional Services Accounting Firm Cal Fed